Frequently Asked Questions

Simply click the 'Book‘ link and fill out the form. Our customer service team will contact you within 24 hours. You can also call (813) 998-5861 to book your cleaning service.

We highly recommend a Deep Clean for first-time customers or customers who haven't had a professional clean in the last few months. 

While we offer a wide range of cleaning services, we will not resurface/wax/refinish floors, provide maid service or dispose of an excessive amount of trash. In addition, we do not clean exterior windows, mold, bio hazards, pet waste and insect or rodent problems.

We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 24 hours so we can re-evaluate. We must be provided at least 72 hours to come back to correct any issues.

Yes, we are! To obtain proof of insurance, you can email us at admin@protouchcleans.com and we'll send you our current documentation.

There is no set amount of time - it all depends on the current condition of your home. 

We ask is that if you have to cancel or reschedule you give us 48 hours notice. If you cancel or reschedule within 48 hours there is a $70 fee. If you cancel within 3 hours of the appointment it is 50% of the cleaning cost. If you cancel with the cleaner there or we are locked out the full price will be charged.